Last updated: 20 October 2026
1. About this policy
This policy applies when paid digital products are sold directly through cxmetricworks.com by Mohd Azimuzzaman Siddiqui, sole proprietor trading as CX Metric Works. It explains digital delivery and when a refund or replacement may be available.
Paid checkout is not currently active. For order or delivery support after sales begin, email info@cxmetricworks.com and include the order number and email address used for the purchase.
2. Digital delivery
The ebook will be supplied as a downloadable PDF. After successful payment, the checkout should display a download link and an order confirmation should be sent to the email address supplied by the buyer.
Delivery depends on successful payment authorisation and a valid email address. Email may also be affected by spam filtering, mailbox limits or a mistyped address.
If the link does not appear or the order email does not arrive, check the spam or promotions folder and then contact us. We will verify the order and provide reasonable assistance or a replacement link.
3. Change-of-mind requests
Digital products can be copied or retained after access is provided. We therefore do not generally offer a change-of-mind refund after a download link has been displayed, sent or used.
This does not affect a refund, replacement or other remedy required by applicable law.
4. Eligible refund or replacement requests
We will review a request involving:
- A duplicate charge for the same order.
- Successful payment without delivery of access to the purchased file.
- Delivery of the wrong file.
- A PDF that is corrupted or cannot be opened after reasonable troubleshooting and cannot be replaced with a working copy.
- A product that is materially different from the description shown before purchase.
- Another circumstance in which applicable law requires a refund or remedy.
If the issue can be resolved by supplying the correct file or a working replacement link, we may offer that remedy first.
5. Requests that are not normally eligible
A refund is not normally available when:
- The buyer changes their mind after access is provided.
- The buyer no longer needs the ebook or decides not to read it.
- The buyer expected content, features or services not included in the sales-page description.
- The buyer’s employer, device, network or software blocks a standard PDF even though the supplied file is working.
- The file has been shared, redistributed, uploaded or used in breach of its licence.
These limits do not override rights that cannot lawfully be excluded.
6. How to request help or a refund
Email info@cxmetricworks.com within seven calendar days of purchase and provide:
- The order number.
- The email address used for the purchase.
- A short description of the problem.
- A screenshot or error message if it helps explain a technical issue.
Do not send a password, full card number, UPI PIN, one-time password or other authentication information.
We aim to acknowledge a consumer complaint within 48 hours. Eligible requests will be reviewed and resolved within a reasonable period and no later than required by applicable law. An approved refund will be sent to the original payment method. The payment provider or bank may require additional time before the amount appears.
7. Unauthorised transactions and chargebacks
If you believe a payment was unauthorised, promptly contact your bank or payment provider and notify us. We may ask for limited order information to investigate. Do not email full payment-card or authentication details.
8. Contact and grievance redressal
Seller: Mohd Azimuzzaman Siddiqui, sole proprietor trading as CX Metric Works
Principal place of business: Delhi, India
Customer support: info@cxmetricworks.com
Grievance Officer: Mohd Azimuzzaman Siddiqui, Proprietor
Grievance email: info@cxmetricworks.com
Website: https://cxmetricworks.com
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, subject to the facts and applicable law.