Last updated: 13 October 2026
1. Who we are
CX Metric Works operates cxmetricworks.com, a website providing practical calculators and guides for customer experience and quality teams. This Privacy Policy explains how personal information is handled when you visit the website or contact us.
For privacy questions or requests, email info@cxmetricworks.com.
2. Information you provide
If you contact us through our contact form, we collect your name, email address and message. If you email us directly, we receive your email address, message and any information you choose to include.
Form records may also include the submission date and time, the page used to submit the form, your IP address and browser information. Messages may be stored in our WordPress website and delivered to our email inbox.
Please provide only the information needed for your enquiry. Avoid sending passwords, payment details, confidential customer records or other sensitive information.
If comments are available on an article, we receive the information you enter in the comment form and technical information used to help detect spam. Your displayed name and comment may become public.
3. Technical information
Our website infrastructure may process technical information such as your IP address, browser and device information, requested pages, access times and error information. Hosting and security systems may record this information to deliver the website, troubleshoot problems and protect against misuse.
Loading a resource supplied by another provider, such as an external font, avatar or embedded content, may also send technical information to that provider.
4. How we use information
We use the information described above to:
- Read and respond to enquiries.
- Follow up on a request or reported issue.
- Operate, maintain and secure the website.
- Investigate errors, spam or misuse.
- Meet applicable legal obligations and handle privacy requests.
Submitting an enquiry does not subscribe you to a marketing mailing list. We do not sell contact form details.
5. Service providers and disclosures
Information may be processed by providers supporting website hosting, email delivery, security and backups, as necessary to perform those services. These providers may operate systems outside your country.
We may disclose relevant information when required by applicable law or when necessary to investigate misuse or protect our legal rights.
Links to other websites do not make us responsible for their privacy practices. Please read the privacy information provided by any external website or service you use.
6. Cookies, analytics and advertising
WordPress, hosting systems and other website components may use cookies or similar technologies for functions such as security, sessions and preferences. Browser settings allow you to manage or delete cookies. Blocking some cookies may affect website functions.
Google Analytics and Google AdSense have not yet been enabled on this website. Before introducing analytics or advertising, we will update this Privacy Policy and our Cookie Policy to describe the services used, their data practices and the choices available to visitors. Any required consent controls will be configured before those services are activated.
7. Calculator inputs
Our calculators are intended for numerical or aggregate business metrics. Please use sample or anonymised figures and avoid entering identifying customer or employee information. Details of how an individual tool handles its inputs will be provided on that tool’s page.
8. Retention and security
We retain enquiry records for as long as needed to respond, resolve related issues and meet applicable legal obligations. Records no longer needed will be deleted, although backup copies may remain until the relevant backup cycle expires.
We use reasonable safeguards to protect personal information. No website, storage system or method of electronic transmission can guarantee complete security.
9. Your requests and choices
You can email info@cxmetricworks.com to ask about information you have provided, request a correction or deletion, or raise a privacy concern.
Where applicable law gives you additional rights, such as access to information, restrictions on processing or withdrawal of consent, you may also contact us to exercise those rights. We may need to verify your identity before acting on a request. Some records may need to be retained to meet legal obligations.
10. Changes and contact
We will update this page when our services or information practices change and revise the date shown above.
For questions, requests or concerns about this Privacy Policy, contact:
CX Metric Works
Website: https://cxmetricworks.com
Email: info@cxmetricworks.com