Free CX & Quality Calculators
Explore practical calculators for quality scores, average handling time and customer satisfaction. Each tool explains its inputs and calculation method to help you understand the result.
Choose a calculator
QA Scorecard Calculator
Calculate a weighted quality score using parameter scores and their assigned weights.
AHT Calculator
Calculate average handling time from talk time, hold time, after-call work and the number of handled contacts.
CSAT Calculator
Calculate the percentage of satisfied responses from your customer satisfaction survey results.
How to use these calculators
1. Choose your calculator
Select the calculator that matches the metric you want to measure. Read its input labels before entering your figures.
2. Check your inputs
Use figures from the same reporting period and follow the units requested by the tool. Check your totals before calculating.
3. Understand the result
Read the calculation method and any assumptions. Compare the result with your organisation’s definitions and targets.