Last updated: 13 October 2026
1. About these terms
CX Metric Works operates cxmetricworks.com, providing practical calculators and guides for customer experience and quality teams. These Terms of Use describe the conditions for using the website, its tools and its content.
Please read these terms before using the website. Questions can be sent to info@cxmetricworks.com.
2. Using our tools and guides
You may use our publicly available calculators and guides for personal learning and professional work. You may include calculator results in your own reports, presentations or internal working documents.
Use the tools for their stated purpose and follow any instructions shown on the relevant page. You are responsible for selecting appropriate inputs and deciding whether the method fits your organisation’s needs.
Use sample, aggregate or anonymised figures. Avoid entering identifying customer or employee information, confidential records, passwords or other sensitive information.
3. Calculations and business decisions
Results depend on the information you enter and the formula, definitions, weights, assumptions and rounding used by the tool. A calculation based on incorrect or incomplete inputs may produce a misleading result.
Scoring frameworks and metric definitions can differ between organisations. Check the method against your own approved process and independently verify important results before using them in reporting, coaching or other business decisions.
Our tools and guides provide general educational and operational support. They do not provide a formal audit opinion, compliance certification or personalised legal or employment advice.
Examples are illustrative unless clearly stated otherwise. They do not guarantee a particular business outcome or establish a universal performance benchmark.
4. Content use and intellectual property
Rights in original website content, branding, design and software belong to their respective rights holders, as applicable. Third-party names, trademarks and materials remain the property of their owners.
You may link to our pages and share brief excerpts from our written guides with clear attribution to CX Metric Works and a link to the original page. Excerpts should accurately represent the source.
For substantial republication, resale, rebranding or redistribution of our original articles, designs or software, please obtain permission from the relevant rights holder, unless a separate licence or applicable law permits the use.
Standard metric formulas and general facts remain available for independent use. These terms do not limit uses permitted by applicable copyright law.
5. Acceptable use
Please use the website lawfully and responsibly. You must not:
- Attempt to access restricted systems or information without permission.
- Introduce malicious code or interfere with website operation.
- Make automated requests that overload the website or bypass security controls.
- Use the website to send spam, impersonate another person or distribute unlawful material.
- Misrepresent our content as your own or falsely suggest our endorsement.
We may take reasonable steps to restrict misuse or protect website security and availability.
6. Messages, feedback and privacy
When contacting us, provide information that is relevant to your enquiry and that you are entitled to share. You retain any rights you have in the material you submit.
We may use your message to respond to your enquiry, investigate a reported issue or consider your feedback. We will seek your permission before publishing your message with your name.
Our Privacy Policy explains how contact information and other personal information are handled. Submitting an enquiry does not subscribe you to a marketing mailing list.
7. Third-party links and services
The website may link to resources provided by other organisations. Their content and services are governed by their own terms and privacy practices.
A reference or link does not, by itself, imply an affiliation with or endorsement by the organisation concerned. Check the relevant provider’s information before using an external service.
8. Accuracy, availability and updates
We aim to provide useful, accurate information, but errors, outdated information or service interruptions may occur. You can report an issue to info@cxmetricworks.com.
Tools and content may be corrected, updated, temporarily unavailable or discontinued. We do not promise uninterrupted access or that every resource will remain available indefinitely.
9. Responsibility and legal rights
You are responsible for how you interpret and apply website information and calculator results.
To the extent permitted by applicable law, CX Metric Works excludes liability for indirect or consequential losses arising from use of, or inability to use, the website, including lost profits or business opportunities.
Nothing in these terms excludes liability that cannot lawfully be excluded or limits legal rights that cannot lawfully be waived.
10. Applicable law and concerns
These terms are governed by the laws of India, subject to any mandatory legal protections that apply to you.
If you have a concern about the website, you may contact us so that we can try to resolve it. Contacting us is not a condition for exercising any legal rights or remedies available to you.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
11. Changes to these terms
We may update these terms when the website or its services change. Updates will be posted on this page with a revised date and will apply prospectively, subject to applicable law.
12. Contact
For questions about these Terms of Use or permission to reuse content, contact:
CX Metric Works
Website: https://cxmetricworks.com
Email: info@cxmetricworks.com
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